Every shirt will be returned with no questions asked!
If our crafted masterpiece does not meet your expectation due to any reason, we are liable to return it without asking any questions. All you have to do is return and get your refund by following the steps mentioned below.
- Request a refund authorization form by emailing us at hello@foberry.pk or reach out to our CSR on Foberry’s official contact number (+92331-4993888) via WhatsApp. Order Cancellation Policy:
- Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be accepted as processing begins. If your order has already shipped, returns must be initiated upon delivery.
- Make sure to update our staff member with your receipt, date of purchase, and the reason for return.
- Return and exchange are available for only 17 days after you have received the order.
- The customer will bear the delivery charges for any kind of exchange and possible alterations.
- Extra charges are applicable if the customer goes for a custom size while exchanging the garment.
- Complaint resolution time is 3-7 business days.
- Refunds resolution time is 2-5 business days.
Returns are accepted only if:-
- The product's condition and quality are the same as it was delivered.
- The product is not worn nor stained.
- There are no wrinkles on the product.
- The packaging of the product is not torn.
- The product is not ordered on sale.
- There is no customization made by the customer (including pant's length, sleeve's length, pockets, and shirt's length)
Note: Incorrect measurements and changes requested by the customer cannot be claimed for a refund or exchange, but as the customer’s satisfaction is our utmost priority, we will manage all possible alterations.
Foberry’s Quality Assurance department assures at the time of packaging that there are no stains or any other irregularities in the products.
Reductions and sales
Products ordered on reductions or sales are not refundable nor exchangeable.
Note: Please make sure that you have contacted our CSR and confirmed your accurate size while placing the order.
Customer Support Channels:
- Phone: +92 331 4993888
- Email: info@foberry.pk
Process:
- Step 1: Contact us via phone or email with your complaint.
- Step 2: Provide order details and the nature of the issue.
- Step 3: Our team will acknowledge your complaint within 24 hours.
- Step 4: Resolution will be provided within 3-7 business days based on the complexity of the issue.
